empathy
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They Didn’t Break. The System Did.
I want to start this journey towards empathy with a trip back to 1989 in Queens, New York. I am sitting down to eat the breakfast my grandmother, Lillian, has prepared for me. I am nearly 7. She, nearly 75. Breakfast is cottage cheese, cantaloupe, and rye toast. She thrived for almost one hundred years…
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The City That Never Finishes
In the center of Paris, at her beating heart, burns a furnace of fire and flame. A white-hot mass with a gravitational pull on those susceptible to her charm. This magnetic force draws you in, warms your soul, and if you are lucky enough to surrender to it, you become one with her. And when…
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High Tech, Low Touch
A journey through San Francisco’s transportation layers—from legacy taxis to runaway Waymos—and what it reveals about empathy, experience, and the systems we’re building