A trip to the Museum of Science

I didn’t take any pictures of my favorite exhibit of the day. The Leonardo da Vinci exhibit was absolutely breathtaking and poked me in the most sentimental part of my heart. I’ve always loved da Vinici’s work and seeing his codices and models of his designs was an awesome experience. Seeing it through my sons (whom also loved it) was pretty special too. 

I did manage to take some video and photos of the Butterfly room. 

^ This guy can’t seem to hold his cantaloupe. He’s napping. 

Shining a light in the dark alley of poor experiences

In a world where ordering a coffee comes with a side of haughtiness. Where pizzas are ordered through apps so we don’t have to interact with people.  Where getting off your train at the wrong stop is some how a risk worth taking over having to ask the conductor a question, there is hope.

My hope for truly great customer service is still alive in a select few companies. I’m proud to say that every single Happiness Engineer I work with at Automattic shines a light in this dark alley of poor experiences. Of course, I’m biased, but trust me you’ll know it when you experience it for yourself.

Here are quick links to get yourself support with your WordPress or Jetpack powered site.

While I couldn’t talk about great customer service without mentioning Automattic, I do have another person/company I’d like to talk about.

photo.jpgI’m lucky to be able to go to Herb Chambers Honda of Seekonk for service and I’m proud to call Scott Birtles a friend. Scott is the General Manager at HC Honda and for the last 8 years he’s put my experience above anything else.

I’ve purchased several cars from Scott and have been in the service bay dozens of times. Whether it’s an oil change or major mechanical service Scott makes sure that everyone you interact with at Herb Chambers provides the best of the best in service.

I think all too often we expect great customer service, fall victim to the lack of it, and take it for granted when we do get it. For this reason I wanted to take a second to highlight an individual who continues to impress me and everyone could learn something from.




404’s for America

I had a good look at the presidential candidates’ 404 pages and they range from genuine and thoughtful to downright nonsensical. I’m curious how you’d vote today, if you had to make a choice based solely on a candidates 404 page. Take a look at them for yourself, then fill out the anonymous survey at the bottom.



Candidates are listed in alphabetical order, not by personal preference or opinion.

Hilary Clinton has Donald’s endorsement

We enjoy a trip to Disney just like every other American Family

Hilary’s page is very simple. So simple in fact that most of the links and the entire top navigation are removed. That’s an interesting approach considering this is the moment when you need a navigation more than ever. Maybe the lack of guidance in your time of need says something?

It’s also worth noting that Hilary’s campaign might be fully staffed by people who had a hard time navigating a website.

“But while you’re here, how about signing up to volunteer?”

I find it interesting that a 404 page is a good opportunity to recruit volunteers?



Ted Cruz – Mmmm Freedom

“Cooked like bacon”

By far the most entertaining 404 page is Ted Cruz’s. I mean the guy literally cooks bacon with a fully automatic weapon, no joke.


I guess Hilary isn’t the only candidate who’s recruiting lost visitors, and it says a lot that “Freedom” is defined as muzzle cooked bacon.

Enjoy your machine-gun sowbelly below



John Kasich – Vote for me right meow!


John Kasich’s 404 page is pretty conservative, but the dude’s got cats. Although, I’m not fully convinced that those kittens are there under their own volition.

I can’t tell if the far right feline is pissed, drugged or just straight up confused. In the end this page is simple, clean and I guess when all else fails the Internet can do with more cats.





Marco Rubio coaches kids on the lessons of losing


This 404 page has a lot of heart.  I was actually pretty intrigued with the layout and message. But after a bit of time on this page a few things stuck out to me.

First, Rubio’s team is pushing the “America loves and relates to Football” message a little hard. Second, why is the thumbnail for the video of Rubio turning his back on us? It doesn’t convey to me the message of “I’m a leader come follow me” to me it says “Whatever, I’m outta here”.




Bernie Sanders – “We can get through this time of need together!”

bernieBernie is the first candidate that actually addresses the situation you’re in. I feel like the rest of the candidates are answering a debate question with a message riddled canned response.

Question from the moderator:
“A visitor found themselves lost on your site, possibly due to an error your part, what will you do to keep that from happening again?”

Clinton, Cruz, Kaisch, Rubio and Trump’s combined Answer.:
“I think ‘error’ is a strong word. I’ve done a lot to clean up my website and ensure visitors have a way get the American Internet experience they deserve. Also my website was made in America! America! MERCA!”

Bernie’s Answer:
“Dude, your lost, and that’s ok we can get through this together, let’s get you where you’re going.”



Donald Trump – “Large Hands Not Found!”

screencapture-www-donaldjtrump-com-jesserfriedmanrules-1457699459698I’m baffled. For someone who loves the sound of their own voice so much I’m surprised that this page doesn’t say more.

I guess you could say that this page “came up short”, their hands-on-approach seems to have small gains? Maybe if the developer built a pay-wall we could have kept people from ever visiting this page in the first place, that is unless they want to pay for it.


Time to Vote

Remember, you are voting for the 404 page you believe is the best fit to be our Commander in Internet Chief. For the purposes of this vote do NOT think about the candidates values, their plans for America or their track record.

Featured 404 image taken by Paul Downey

Testers Needed: Jetpack Plugin Browser

Happy Birthday Jetpack! #JetpackTurns5

Jetpack for WordPress

While our Jetpack development team has been hard at work keeping your Jetpacks fueled up and ready for action – our developers over on WordPress.com have been busy too!

You may already be familiar with the great Jetpack features that utilize the WordPress.com interface: the ability to update your plugins across multiple sites with a single click, being able to view enhanced stats about your site, write new and update existing posts and pages with a beautiful editor, and more.


Now, there’s even more new things to try!

Over on the WordPress.com Horizon, where the makers of WordPress.com test upcoming changes and new features with the WordPress.com community, there’s a call for testers for a new addition to the Jetpack management features on WordPress.com.

They’re currently looking for testers with Jetpack sites to test the new Plugin Browser feature.

The Plugin Browser lets you find and install plugins…

View original post 185 more words

Happy International Women’s Day

I just wanted to give my champion, my muse, and the most important woman in my life a shout out. Joy is courageous, beautiful, an amazing role model for our son Landon, an advocate, a leader and a teacher. I’m so proud of her and so lucky to have her in my life.

While I should be celebrating my wife everyday, today seemed like a fitting day for a post.

#IWD2016 #PledgeForParity

When thinking about the importance of today keep in mind the following.