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High Tech, Low Touch
A high tech, low touch journey through San Francisco’s transportation layers—from legacy taxis to runaway Waymos—and what it reveals about empathy, experience, and the systems we’re building.

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It’s only a mistake if you make it twice
I used to encourage my teams and colleagues to ‘Celebrate Failures.’ Otherwise, we hide shared learnings from one another when we sweep mistakes under the rug in shame. The truth is, we all know this, we all fail from time to time. What’s important is learning and adapting. My idea behind celebrating failures was to…
