Verizon Billing

Verizon residential services has a notoriously abysmal billing system. It’s so complicated that when speaking to customer service reps on the phone you get the feeling that they don’t even understand how to read your bill.

verizon-personalized-billing-video
Verizon’s solution: Create a library of educational videos that can be pieced together to create personalized videos to help explain your bill and any recent changes that may have occurred.

verizon-personalized-videos-dont-work

Aside from the fact that this plan is too convoluted to even work, the videos themselves don’t even play.

Verizon, please just invest whatever amount of money it takes to create a new and easy to use billing system. The money will be made back 10 fold when you can reduce customer service calls, get paid faster, and no longer need to support personalized billing video libraries.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s